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Title: An Assessment of the Performance System in Place and Its Impact on the Performance of Employees at Shearwater Adventures, Victoria Falls, Zimbabwe
Authors: Vundla, Amanda
Keywords: computerized inventory management system
manual inventory systems
Issue Date: Apr-2017
Publisher: Lupane State University
Abstract: The study aimed at the analysis of the effectiveness of computerized inventory management system versus manual inventory systems in quality service delivery in Bulawayo City Council. The main objectives of the study to assess the effectiveness and competitive advantage of the computer based system against manual inventory system. The study was motivated by a desire to improve quality service delivery in the municipality. The study asserts that computerization would bring significant benefits to the institution which in turn can improve the overall performance of the institution. Computer based systems are to be adopted as the sole inventory control systems at the manual inventory systems. This study used descriptive research design. Using stratified random sampling design and judgmental sampling, the researcher selected 21 respondents on whom she conducted the study. The study used a questionnaire to collect primary data where an effective response rate of 84% was achieved. Graphs, tables and statistical packages were utilised to analyse collected data. The data was summarized and categorized according to common themes. Descriptive statistics was employed to analyze the data. The study recommends that computerized inventory management should be well articulated, there should be a good management of warehouse core activities as receiving, issuing, recording and sharing information. The study recommends computerized inventory management should be adequately implemented in order to allow for the automation of many inventory-related tasks hence increase effectiveness and efficiency of all transactions.
Appears in Collections:Department of Business Management

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