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Title: The Impact of Organizational Structure to Retail Performance (Financial and Non-Financial). A Case Study of Tm Pick N Pay Hyper Bulawayo
Authors: Sibanda, Valerie
Keywords: organisational structure
organisational performance
retail industry
TM Pick n Pay
Issue Date: Apr-2017
Publisher: Lupane State University
Abstract: In every organization, the performance of employees is important in achieving the organizational goals. The main objective of this paper was to evaluate the impact of organisational structure on organisational performance in a retail industry, A case of TM Pick n Pay, Hyper branch, Bulawayo. Organizational structure is the formal configuration between individuals and groups concerning the responsibilities, allocation of tasks, and authority in the organization.The research also assessed the effectiveness of organizational structure in improving organizational performance at TM Pick n’ Pay, Bulawayo. As well as valued the impact of the organizational structure to retail performance at TM Pick n Pay, Bulawayo. The research findings has brought about recommendations to what TM Pick n Pay, Hyper Branch, Bulawayo may implement or not implement concerning the type and nature of its organisational structure towards improving performance in the retail industry. The study was also seeking to proffer possible recommendations on organisational structure as for it TM Pick n Pay improve its performance with the help of organisational structure as one of its mechanisms for performance improvement. In an attempt to achieve the above mentioned objective, data was gathered from 55 employees TM Pick n Pay Hyper Branch, Bulawayo applying the stratified-random sampling technique. Data analysis from the case study was analysed using the Microsoft Excel tool and a mixed method data. Highlight of the findings has shown that organisational structure at TM Pick n Pay has an impact on the individual performance of employees as the gathered data has shown that employees from the case study are of the preference of a flat organisational structure for them to improve their performance as compared to a tall organisational structure. The research paper winds up by offering suggestions to the management and employees as for them to improve the resolving of conflicts at organisational level.
Appears in Collections:Department of Business Management

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